# The Willows Domiciliary Care Ltd

The Willows Domiciliary Care Ltd is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/09/2021

## Practical info

- Postcode: SO32 1DR
- Registered manager: Perks, Sharon
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 01/Sep/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-25
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-25

### Other

- Finding
  - Evidence: Continuity of care with regular carers building rapport with people
  - Published: 2022-10-25
- Finding
  - Evidence: Close partnership working with healthcare professionals and local authority
  - Published: 2022-10-25
- Finding
  - Evidence: Positive culture with management team valuing staff and acting on feedback (e.g., fleet cars purchased)
  - Published: 2022-10-25
- Finding
  - Evidence: Robust induction, shadow shifts, and regular spot checks/competency assessments
  - Published: 2022-10-25
- Finding
  - Evidence: Strong infection prevention and control practices
  - Published: 2022-10-25
- Finding
  - Evidence: Safe medicines management with electronic eMAR system and weekly audits
  - Published: 2022-10-25
- Finding
  - Evidence: Person-centred, detailed care plans with regular reviews involving people and relatives
  - Published: 2022-10-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-25
- Finding
  - Using medicines safely
  - Published: 2022-10-25
- Finding
  - Staffing and recruitment
  - Published: 2022-10-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-25
- Finding
  - Continuous learning and improving care
  - Published: 2022-10-25
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-10-25
- Finding
  - Managers and staff being clear about their roles and regulatory requirements
  - Published: 2022-10-25
- Finding
  - Promoting a positive, person-centred culture and duty of candour
  - Published: 2022-10-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7333016736

HomeCare Compass is an independent guide and is not affiliated with the CQC.