# Premier Care

*Operated by Premier Care Partners Limited.*

Premier Care is a CQC-regulated home-care agency in Benfleet.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/04/2023

## Practical info

- Postcode: SS7 2BT
- Registered manager: Hubbard, Terri
- Local authority: Essex
- Region: East
- City: Benfleet
- Last CQC check: 18/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Missed visits were rare and effective systems monitored staff visit times.
  - Published: 2023-04-18
- Finding
  - Evidence: New care coordinator role introduced to support staff wellbeing and provide a named contact for concerns.
  - Published: 2023-04-18
- Finding
  - Evidence: Enablement service grew significantly to support people returning home safely from hospital.
  - Published: 2023-04-18
- Finding
  - Evidence: Positive partnership working with local authority, commissioners, and external health organisations.
  - Published: 2023-04-18
- Finding
  - Evidence: Effective infection control systems including PPE use, spot checks, and audits.
  - Published: 2023-04-18
- Finding
  - Evidence: Staff were trained in safe medication administration and senior staff conducted effective medicine record checks.
  - Published: 2023-04-18
- Finding
  - Evidence: Risk assessments were personalised and care plans provided detailed guidance to staff on supporting people safely.
  - Published: 2023-04-18
- Finding
  - Evidence: Recruitment processes had improved with full staff file audits and a new checking system for safe recruitment.
  - Published: 2023-04-18
- **safeguarding** _(minor)_
  - Evidence: The provider's own feedback had highlighted some staff did not feel comfortable whistleblowing; however, the systems did not record what actions had been taken.
  - Published: 2023-04-18
- **communication_with_families** _(minor)_
  - Evidence: People and staff told us visit times often changed...We discussed the feedback with the provider and registered manager who agreed to review how they communicated.
  - Published: 2023-04-18
- **governance** _(minor)_
  - Evidence: Given the size of the service, there was scope to improve how well senior staff recorded key learning and themes over time.
  - Published: 2023-04-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-18
- Finding
  - Using medicines safely
  - Published: 2023-04-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-18
- Finding
  - Staffing and recruitment
  - Published: 2023-04-18
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-18

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; How the provider understands and acts on the duty of candour
  - Published: 2023-04-18
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-04-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with others
  - Published: 2023-04-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7316088484

HomeCare Compass is an independent guide and is not affiliated with the CQC.