# Quality Homecare Services Ltd

Quality Homecare Services Ltd is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/01/2023

## Practical info

- Postcode: HA2 0DU
- Registered manager: Aboah, Marian
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 05/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Feedback mechanisms including telephone calls, visits and questionnaires were used to monitor and improve care quality.
  - Published: 2023-01-05
- Finding
  - Evidence: Open and approachable management culture with effective communication systems including regular staff meetings.
  - Published: 2023-01-05
- Finding
  - Evidence: Care plans were individualised, regularly reviewed and signed by people or relatives to evidence involvement.
  - Published: 2023-01-05
- Finding
  - Evidence: Two-tier audit system (registered manager and quality consultant) monitored MARs, daily logs, punctuality, care plans and infection control.
  - Published: 2023-01-05
- Finding
  - Evidence: Staff received both essential and specialist training (diabetes, epilepsy, dementia awareness) delivered in a practical classroom setting.
  - Published: 2023-01-05
- Finding
  - Evidence: Medicines administration was clearly documented and MARs were fully completed; staff competency in medicines was checked.
  - Published: 2023-01-05
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references were followed.
  - Published: 2023-01-05
- Finding
  - Evidence: Comprehensive, person-centred risk assessments were in place and regularly reviewed.
  - Published: 2023-01-05
- Finding
  - Evidence: People and relatives reported feeling safe and comfortable with care workers, with consistent positive feedback about kindness and respect.
  - Published: 2023-01-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7315656764

HomeCare Compass is an independent guide and is not affiliated with the CQC.