# Bikur Cholim Ltd

Bikur Cholim Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 18/03/2026

## Practical info

- Postcode: N16 5RN
- Registered manager: Derbaremdiger, Sarah
- Local authority: Hackney
- Region: London
- City: London
- Last CQC check: 18/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2020-01-29
- Finding
  - Dignity, respect and kindness
  - Published: 2020-01-29

### effective

- Finding
  - Healthcare and nutritional support
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Staff training and development
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Staff felt supported by management and spoke positively about the culture of the service.
  - Published: 2020-01-29
- Finding
  - Evidence: Satisfaction surveys showed all returned responses were positive regarding punctuality, dignity and safety.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints and concerns were documented with actions recorded; relatives reported responsive handling.
  - Published: 2020-01-29
- Finding
  - Evidence: Safeguarding procedures and training were in place; staff could identify and report suspected abuse.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had a culturally specific 'guide for carers' and training to meet the needs of the Orthodox Jewish community.
  - Published: 2020-01-29
- Finding
  - Evidence: The service provided additional funded support hours through its charitable status to fully meet people's needs.
  - Published: 2020-01-29
- Finding
  - Evidence: People received visits at requested times with continuity of care from the same staff members.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were kind, caring and treated people with dignity and respect; relatives shared consistently positive feedback about care quality.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: daily records and care plans needed to be more person centred in respect of people's individual preferences and what support they received
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: although some of the areas we checked had been identified through the provider's audit processes, these did not pick up the concerns relating to risks and medicines
  - Published: 2020-01-29
- **supervision_appraisal** _(minor)_
  - Evidence: frequency of this varied from once to twice a year...in one staff file we found their appraisal had not been completed
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: staff had not received training in MCA therefore we could not be assured that staff fully understood the principles in relation to the Act
  - Published: 2020-01-29
- **staff_competency** _(moderate)_
  - Evidence: regular medicines competency checks had not been completed to ensure that staff were safely supporting people with their medicines
  - Published: 2020-01-29
- **care_planning** _(critical)_
  - Evidence: risks that had not been fully assessed and some risk assessments had not been completed correctly to show how these risks could be reduced
  - Published: 2020-01-29
- **medication_management** _(critical)_
  - Evidence: staff were not always completing the medicine administration records (MAR's) correctly as there were a number of gaps where staff had failed to sign the MAR
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Cultural competency
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### safe

- Finding
  - Staffing and visit punctuality
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Risk assessment
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership and staff culture
  - Published: 2020-01-29
- Finding
  - Governance and audit effectiveness
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-729580459

HomeCare Compass is an independent guide and is not affiliated with the CQC.