# Home's Best

*Operated by Home's Best Ltd.*

Home's Best is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/05/2021

## Practical info

- Postcode: PR2 9ZG
- Registered manager: Brewis, Geraldine
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 06/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-04-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-04-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-17

### Other

- Finding
  - Evidence: Open and inclusive leadership culture with staff feeling well supported and valued.
  - Published: 2024-04-17
- Finding
  - Evidence: Good infection prevention practices with appropriate PPE use and regular COVID-19 testing.
  - Published: 2024-04-17
- Finding
  - Evidence: Strong quality assurance systems including monthly audits and a culture of continuous improvement.
  - Published: 2024-04-17
- Finding
  - Evidence: Effective end of life care was provided, working closely with relatives and healthcare professionals.
  - Published: 2024-04-17
- Finding
  - Evidence: Staff were kind, respectful and promoted people's dignity, independence and involvement in care decisions.
  - Published: 2024-04-17
- Finding
  - Evidence: Care plans were person-centred, up-to-date and regularly reviewed with input from people, relatives and health professionals.
  - Published: 2024-04-17
- Finding
  - Evidence: Medicines were managed safely with regular audits and competency checks for staff.
  - Published: 2024-04-17
- Finding
  - Evidence: People felt safe and staff demonstrated a good understanding of safeguarding responsibilities.
  - Published: 2024-04-17

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-17
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-17
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-04-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-17
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-17
- Finding
  - Using medicines safely
  - Published: 2024-04-17
- Finding
  - Staffing and recruitment
  - Published: 2024-04-17

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-04-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-04-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7279032671

HomeCare Compass is an independent guide and is not affiliated with the CQC.