# Essex

*Operated by We Care 4 You Services Ltd.*

Essex is a CQC-regulated home-care agency in Epping.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/11/2022

## Practical info

- Postcode: CM16 6EG
- Registered manager: Antwi, James
- Local authority: Essex
- Region: East
- City: Epping
- Last CQC check: 30/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-05-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-05-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-05-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-05-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-05-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-05-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-05-08

### Other

- Finding
  - Evidence: The registered manager was responsive to concerns raised during inspection and provided a service improvement plan.
  - Published: 2025-05-08
- Finding
  - Evidence: Regular supervisions were held with staff, with records confirming monthly frequency and relevant topics discussed.
  - Published: 2025-05-08
- Finding
  - Evidence: Staff wore PPE in line with government guidance and a weekly COVID-19 testing procedure was in place.
  - Published: 2025-05-08
- Finding
  - Evidence: Accidents and incidents were reported and documented, with learning shared with staff in meetings and supervision sessions.
  - Published: 2025-05-08
- Finding
  - Evidence: Staff had received training in safeguarding and were knowledgeable about how and where to raise concerns.
  - Published: 2025-05-08
- Finding
  - Evidence: Staff were safely recruited with required pre-employment checks including DBS, references and identification completed prior to employment.
  - Published: 2025-05-08
- Finding
  - Evidence: People and relatives spoke positively of the friendly and caring nature of the staff team, describing staff as 'part of the family'.
  - Published: 2025-05-08
- **infection_control** _(minor)_
  - Evidence: The provider's policy around infection control was not reflective of current government advice and guidelines and was not specific to the type of service the provider was operating.
  - Published: 2025-05-08
- **consent_capacity** _(moderate)_
  - Evidence: Other care files lacked information around people's capacity and whether care related decisions were made in that person's best interests.
  - Published: 2025-05-08
- **staffing_levels** _(moderate)_
  - Evidence: Care staff were scheduled to be attending two care calls at the same time, or call visits overlapped.
  - Published: 2025-05-08

### responsive

- Finding
  - End of life care and support
  - Published: 2025-05-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-05-08
- Finding
  - Meeting people's communication needs
  - Published: 2025-05-08
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-05-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-05-08
- Finding
  - Preventing and controlling infection
  - Published: 2025-05-08
- Finding
  - Staffing and recruitment
  - Published: 2025-05-08
- Finding
  - Using medicines safely
  - Published: 2025-05-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-05-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-05-08

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-05-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-05-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-05-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7262920492

HomeCare Compass is an independent guide and is not affiliated with the CQC.