# Adicare

*Operated by Art Support Limited.*

Adicare is a CQC-regulated home-care agency in Newark.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/03/2023

## Practical info

- Postcode: NG24 1UB
- Registered manager: Cocut, Adriana
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Newark
- Last CQC check: 22/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Electronic call monitoring system in place for accurate tracking of staff and call timings
  - Published: 2023-03-22
- Finding
  - Evidence: End of life care discussions were recorded and staff were trained in this area
  - Published: 2023-03-22
- Finding
  - Evidence: People's equality characteristics, including religion, race, sexual orientation and gender preferences, were respected
  - Published: 2023-03-22
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, SALT teams, occupational therapists and dietitians
  - Published: 2023-03-22
- Finding
  - Evidence: Strong safeguarding processes with appropriate escalation to local safeguarding team and CQC
  - Published: 2023-03-22
- Finding
  - Evidence: Positive feedback from people, relatives and healthcare professionals about quality of care
  - Published: 2023-03-22
- Finding
  - Evidence: Improvements since last inspection meant the provider was no longer in breach of Regulation 17 (Good Governance)
  - Published: 2023-03-22
- Finding
  - Evidence: Care plans were person-centred, detailed and regularly reviewed with people's involvement
  - Published: 2023-03-22
- Finding
  - Evidence: Staff were well trained, received effective induction and regular supervision including spot checks
  - Published: 2023-03-22
- Finding
  - Evidence: Medicines were safely administered with regular MAR audits and competency checks for staff
  - Published: 2023-03-22
- **communication_with_families** _(minor)_
  - Evidence: People had raised concerns as some had not receiving a weekly rota and there were staff changes at short notice.
  - Published: 2023-03-22
- **record_keeping** _(moderate)_
  - Evidence: People's personal information was stored, but not always secure at the office location. When we arrived the care plan cabinet was unlocked in a room with an open door adjacent to the main entrance.
  - Published: 2023-03-22
- **care_planning** _(minor)_
  - Evidence: one person's support plan identified the person required to wear support boots and leg splints daily. There were no instructions for staff how they would put the boots on.
  - Published: 2023-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7256587537

HomeCare Compass is an independent guide and is not affiliated with the CQC.