# Immediate Quality Care (IQC) LTD

*Operated by Immediate Quality Care (IQC) Ltd.*

Immediate Quality Care (IQC) LTD is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/08/2022

## Practical info

- Postcode: NW10 7PN
- Registered manager: Hassan, Shukri
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 10/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-10

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-10

### Other

- Finding
  - Evidence: Regular spot checks, monitoring calls and surveys to gather feedback
  - Published: 2022-08-10
- Finding
  - Evidence: Open and honest management team willing to address issues and improve
  - Published: 2022-08-10
- Finding
  - Evidence: Cultural and religious needs respected, with multilingual staff supporting communication
  - Published: 2022-08-10
- Finding
  - Evidence: Staff received induction, training, regular supervision and were encouraged to pursue qualifications
  - Published: 2022-08-10
- Finding
  - Evidence: Mental capacity assessments completed and LPA documented where applicable
  - Published: 2022-08-10
- Finding
  - Evidence: Consistent staff team with people reporting rare missed or late calls
  - Published: 2022-08-10
- Finding
  - Evidence: Person-centred care plans documenting needs, preferences, routines and cultural/religious needs
  - Published: 2022-08-10
- Finding
  - Evidence: Safe medicines management with training, competency observations and monthly audits
  - Published: 2022-08-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-10
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-10
- Finding
  - Using medicines safely
  - Published: 2022-08-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-08-10
- Finding
  - Staffing and recruitment
  - Published: 2022-08-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-10

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-08-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7244949698

HomeCare Compass is an independent guide and is not affiliated with the CQC.