# MyCare Services

*Operated by Carevex Limited.*

MyCare Services is a CQC-regulated home-care agency in Sunderland.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/07/2021

## Practical info

- Postcode: SR6 0QA
- Local authority: Sunderland
- Region: North East
- City: Sunderland
- Last CQC check: 31/Jul/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider engaged with people and staff through questionnaires and regular contact
  - Published: 2021-07-31
- Finding
  - Evidence: Staff felt supported and had access to training; the registered manager was described as approachable
  - Published: 2021-07-31
- Finding
  - Evidence: The provider strengthened quality assurance processes including regular checks across care planning, infection control and staffing records
  - Published: 2021-07-31
- Finding
  - Evidence: Care plans were detailed, person-centred and regularly reviewed to reflect changing needs
  - Published: 2021-07-31
- Finding
  - Evidence: Medicines were managed safely with regular checks on staff medicines procedures
  - Published: 2021-07-31
- Finding
  - Evidence: Staff were recruited safely and people received care from a consistent and reliable team
  - Published: 2021-07-31
- Finding
  - Evidence: People felt safe and gave consistently positive feedback about staff being kind, caring and reliable
  - Published: 2021-07-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7244338786

HomeCare Compass is an independent guide and is not affiliated with the CQC.