# Abundant Care and Recruitment Int Ltd

*Operated by Abundant Care & Recruitment Intl Ltd.*

Abundant Care and Recruitment Int Ltd is a CQC-regulated home-care agency in Dunmow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/07/2023

## Practical info

- Postcode: CM6 1WW
- Registered manager: Ikeh, Catherine
- Local authority: Essex
- Region: East
- City: Dunmow
- Last CQC check: 11/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-25

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-08-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-25

### Other

- Finding
  - Evidence: New care manager and senior staff drove significant quality improvements and robust audit systems.
  - Published: 2023-08-25
- Finding
  - Evidence: Complaints were handled effectively, with outcomes shared in team meetings to drive service improvement.
  - Published: 2023-08-25
- Finding
  - Evidence: Person-centred culture promoted dignity, independence and consistent staffing, particularly for people with dementia.
  - Published: 2023-08-25
- Finding
  - Evidence: Strong partnership working with the local authority, meeting action plan requirements, and positive feedback from external professionals.
  - Published: 2023-08-25
- Finding
  - Evidence: Staff morale was positive; staff felt well supported through supervision, shadowing and practical training.
  - Published: 2023-08-25
- Finding
  - Evidence: Effective call monitoring systems flagged potential missed visits promptly, with rapid resolution when issues arose.
  - Published: 2023-08-25
- Finding
  - Evidence: Care plans were extremely detailed, personalised and person-centred, including cultural needs, personal histories and clear guidance for staff.
  - Published: 2023-08-25
- Finding
  - Evidence: Provider resolved all concerns from the previous 'Requires Improvement' inspection, including recruitment, risk assessments, medicines management, safeguarding and infection control.
  - Published: 2023-08-25
- **communication_with_families** _(minor)_
  - Evidence: We had some feedback calls were not always answered. The registered manager told us an extra phone line was being added to resolve this.
  - Published: 2023-08-25
- **care_planning** _(minor)_
  - Evidence: We found 1 example where a person's care plan lacked detail about the equipment used to help them move.
  - Published: 2023-08-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-25
- Finding
  - End of life care and support
  - Published: 2023-08-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-25
- Finding
  - Using medicines safely
  - Published: 2023-08-25
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-25
- Finding
  - Staffing and recruitment
  - Published: 2023-08-25

### well_led

- Finding
  - Engaging and involving people, the public and staff; Duty of candour
  - Published: 2023-08-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning; Working in partnership
  - Published: 2023-08-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7243367015

HomeCare Compass is an independent guide and is not affiliated with the CQC.