# Community Independent Living

*Operated by Community Independent Living Ltd.*

Community Independent Living is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/07/2021

## Practical info

- Postcode: L9 7BG
- Registered manager: Tinsley, Jennifer
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 15/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-07-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-07-15

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-07-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-07-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-07-15

### Other

- Finding
  - Evidence: End of life care training completed and preferences documented within care plans.
  - Published: 2021-07-15
- Finding
  - Evidence: People using the service felt involved in decisions about their care, including choice of staff.
  - Published: 2021-07-15
- Finding
  - Evidence: Registered manager was open, constructive and committed to ongoing service development with key audits and action plans in place.
  - Published: 2021-07-15
- Finding
  - Evidence: Good partnership working with social services, GPs and other health professionals evidenced in care notes.
  - Published: 2021-07-15
- Finding
  - Evidence: Care plans were person-centred, reflecting individual preferences, routines, diversity needs and communication requirements.
  - Published: 2021-07-15
- Finding
  - Evidence: Staff were trained, regularly supervised and appraised in line with organisational policy.
  - Published: 2021-07-15
- Finding
  - Evidence: People confirmed they received medications and calls on time and felt safe receiving care.
  - Published: 2021-07-15
- Finding
  - Evidence: Staff demonstrated clear understanding of safeguarding procedures and how to make referrals.
  - Published: 2021-07-15
- Finding
  - Evidence: Comprehensive, person-centred risk assessments tailored to each individual were in place prior to care commencing.
  - Published: 2021-07-15

### responsive

- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2021-07-15
- Finding
  - End of life care and support
  - Published: 2021-07-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-07-15
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2021-07-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-07-15
- Finding
  - Using medicines safely
  - Published: 2021-07-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2021-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-07-15
- Finding
  - Staffing and recruitment
  - Published: 2021-07-15

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-07-15
- Finding
  - Continuous learning and improving care
  - Published: 2021-07-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-07-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7243117495

HomeCare Compass is an independent guide and is not affiliated with the CQC.