# Mayfair Homecare - Milton Keynes

*Operated by Mayfair Homecare Limited.*

Mayfair Homecare - Milton Keynes is a CQC-regulated home-care agency in Newport Pagnell.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/02/2022

## Practical info

- Postcode: MK16 9PY
- Registered manager: Baron, Georgia
- Local authority: Milton Keynes
- Region: South East
- City: Newport Pagnell
- Last CQC check: 12/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Annual service user satisfaction surveys were conducted to gather feedback and drive improvements.
  - Published: 2022-02-15
- Finding
  - Evidence: Strong positive staff culture with good management support reported by staff.
  - Published: 2022-02-15
- Finding
  - Evidence: Staff worked in partnership with external health professionals including GPs and Macmillan nurses.
  - Published: 2022-02-15
- Finding
  - Evidence: Quality assurance audits and spot checks on staff were carried out regularly.
  - Published: 2022-02-15
- Finding
  - Evidence: Complaints were handled in a timely and effective manner with appropriate follow-up.
  - Published: 2022-02-15
- Finding
  - Evidence: Care plans were personalised and reflected individual needs, preferences and lifestyle choices.
  - Published: 2022-02-15
- Finding
  - Evidence: People reported staff were kind, courteous, respectful and promoted independence and dignity.
  - Published: 2022-02-15
- Finding
  - Evidence: Staff were trained in medication administration and competency checks were undertaken; medicine audits completed.
  - Published: 2022-02-15
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references were in place for all staff.
  - Published: 2022-02-15
- Finding
  - Evidence: People felt safe and reported no missed calls; safeguarding processes were well understood by staff and management.
  - Published: 2022-02-15
- **governance** _(minor)_
  - Evidence: The service currently did not have a registered manager in place. The regional care manager stated that a manager had been recruited and would be applying to be the registered manager in the near future.
  - Published: 2022-02-15
- **record_keeping** _(minor)_
  - Evidence: References had been obtained for staff prior to commencing employment, although relevant care references had not always been received.
  - Published: 2022-02-15
- **missed_or_late_visits** _(minor)_
  - Evidence: calls providing personal care had not always been timely...one person said they had untimely call times. The regional care manager said this would be closely monitored
  - Published: 2022-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7227844951

HomeCare Compass is an independent guide and is not affiliated with the CQC.