# BS24 Limited

BS24 Limited is a CQC-regulated home-care agency in Camberley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/08/2022

## Practical info

- Postcode: GU16 7HJ
- Registered manager: Mburu, Rachael
- Local authority: Surrey
- Region: South East
- City: Camberley
- Last CQC check: 10/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-10
- Finding
  - Supporting people to eat and drink enough and access healthcare services
  - Published: 2022-08-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-10

### Other

- Finding
  - Evidence: Staff knowledgeable about safeguarding, MCA principles and infection prevention/control
  - Published: 2022-08-10
- Finding
  - Evidence: Effective working with community nurses, GPs, pharmacists and social services
  - Published: 2022-08-10
- Finding
  - Evidence: Strong person-centred culture with care plans regularly reviewed and adjusted to changing needs
  - Published: 2022-08-10
- Finding
  - Evidence: Registered manager was hands-on, visible, and personally monitored care quality
  - Published: 2022-08-10
- Finding
  - Evidence: Staff felt well supported by management with ongoing training and an open-door policy
  - Published: 2022-08-10
- Finding
  - Evidence: Safe recruitment processes including DBS checks and pre-employment vetting
  - Published: 2022-08-10
- Finding
  - Evidence: Consistent staff team with reliable visit timings and continuity of carers
  - Published: 2022-08-10
- Finding
  - Evidence: People felt safe with staff and received flexible, person-centred support tailored to their needs
  - Published: 2022-08-10
- **medication_management** _(minor)_
  - Evidence: The registered manager monitored that support during ad hoc visits and planned to implement more robust and structured medicines audits.
  - Published: 2022-08-10
- **governance** _(minor)_
  - Evidence: The governance systems and structures were at early stages of development and there was no formal auditing structure due to the size of the service.
  - Published: 2022-08-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-10
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-10
- Finding
  - Using medicines safely
  - Published: 2022-08-10
- Finding
  - Staffing and recruitment
  - Published: 2022-08-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-10

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; duty of candour
  - Published: 2022-08-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-722591970

HomeCare Compass is an independent guide and is not affiliated with the CQC.