# Lanark Care Ealing

*Operated by Daima Global Limited.*

Lanark Care Ealing is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/05/2022

## Practical info

- Postcode: N7 7PH
- Registered manager: Elmi, Kamila
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 13/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-13
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-13

### Other

- Finding
  - Evidence: Staff described as kind, respectful and promoting independence
  - Published: 2022-05-13
- Finding
  - Evidence: Good MCA practice including capacity assessments and best-interests documentation
  - Published: 2022-05-13
- Finding
  - Evidence: Registered manager available on-call 24 hours a day
  - Published: 2022-05-13
- Finding
  - Evidence: Regular monthly contact with people/relatives for quality monitoring and customer surveys
  - Published: 2022-05-13
- Finding
  - Evidence: Cultural and religious preferences (including halal food and language matching) well documented and respected
  - Published: 2022-05-13
- Finding
  - Evidence: Consistency of care workers matched to the same individuals, often by language and culture
  - Published: 2022-05-13
- Finding
  - Evidence: Safe recruitment practices including DBS, identity and right-to-work checks
  - Published: 2022-05-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-13
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-05-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-13
- Finding
  - Using medicines safely
  - Published: 2022-05-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-13
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-13
- Finding
  - Staffing and recruitment
  - Published: 2022-05-13

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-13
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-05-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7222614029

HomeCare Compass is an independent guide and is not affiliated with the CQC.