# Social Care Consortium

*Operated by Social Care Consortium Ltd.*

Social Care Consortium is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/11/2022

## Practical info

- Postcode: N12 0DD
- Registered manager: Singh, Bhagat
- Local authority: Barnet
- Region: London
- City: London
- Last CQC check: 04/Nov/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-04
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-04
- Finding
  - Supporting people to eat and drink enough with choice of a balanced diet
  - Published: 2022-11-04
- Finding
  - Staff skills, knowledge and experience
  - Published: 2022-11-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-04

### Other

- Finding
  - Evidence: Person-centred care plans reflecting religious, cultural and diverse needs
  - Published: 2022-11-04
- Finding
  - Evidence: Robust quality assurance with audits, spot checks, surveys and learning from incidents
  - Published: 2022-11-04
- Finding
  - Evidence: Positive, supportive and inclusive culture; staff felt valued and well supported with regular supervisions
  - Published: 2022-11-04
- Finding
  - Evidence: Strong partnership working with GPs, dieticians, social workers and other professionals
  - Published: 2022-11-04
- Finding
  - Evidence: Managers (trained occupational therapists) enabled quick access to aids and adaptations
  - Published: 2022-11-04
- Finding
  - Evidence: Risk assessments covering health, nutrition, hygiene, medicines, mobility and falls, regularly reviewed
  - Published: 2022-11-04
- Finding
  - Evidence: Staff completed safeguarding, medicines and MCA training with regular competency checks
  - Published: 2022-11-04
- Finding
  - Evidence: No missed calls and good punctuality, monitored via electronic call monitoring system
  - Published: 2022-11-04
- Finding
  - Evidence: Safe recruitment practices including criminal record checks and references
  - Published: 2022-11-04
- Finding
  - Evidence: People felt safe and were supported by kind, caring staff who knew their needs well
  - Published: 2022-11-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-04
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-04
- Finding
  - Using medicines safely
  - Published: 2022-11-04
- Finding
  - Staffing and recruitment
  - Published: 2022-11-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-04
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-721730232

HomeCare Compass is an independent guide and is not affiliated with the CQC.