# TruCARE UK Ltd

*Operated by Tru Care (UK) Ltd.*

TruCARE UK Ltd is a CQC-regulated home-care agency in Worcester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2023

## Practical info

- Postcode: WR4 0QF
- Registered manager: Speak, Karen
- Local authority: Worcestershire
- Region: West Midlands
- City: Worcester
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-03

### Other

- Finding
  - Evidence: Effective recruitment practices including DBS checks and surplus staffing to ensure care continuity
  - Published: 2023-08-03
- Finding
  - Evidence: No complaints received; service received many compliments from people and relatives
  - Published: 2023-08-03
- Finding
  - Evidence: Registered manager maintained good oversight through audits, observations and weekly staff bulletins
  - Published: 2023-08-03
- Finding
  - Evidence: Staff went above and beyond duties; described as supportive and approachable by people and relatives
  - Published: 2023-08-03
- Finding
  - Evidence: Consistent regular staff allocated to people, fostering strong relationships and continuity of care
  - Published: 2023-08-03
- Finding
  - Evidence: Care plans were detailed, personalised and included cultural, religious and communication needs
  - Published: 2023-08-03
- Finding
  - Evidence: Medicines managed and administered safely with regular competency checks by registered manager
  - Published: 2023-08-03
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding responsibilities
  - Published: 2023-08-03

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-03
- Finding
  - Using medicines safely
  - Published: 2023-08-03
- Finding
  - Staffing and recruitment
  - Published: 2023-08-03
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7216735073

HomeCare Compass is an independent guide and is not affiliated with the CQC.