# Sagecare (Bournemouth)

*Operated by Sage Care Limited.*

Sagecare (Bournemouth) is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/05/2022

## Practical info

- Postcode: BH1 4HN
- Registered manager: Guillen, Alejandra
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 12/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-05-12

### effective

- Finding
  - Is the service effective?
  - Published: 2022-05-12

### Other

- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-05-12
- Finding
  - Evidence: Robust recruitment with appropriate DBS, references and health screening
  - Published: 2022-05-12
- Finding
  - Evidence: Multi-layered quality assurance and audits with clear action plans
  - Published: 2022-05-12
- Finding
  - Evidence: Staff described as kind, caring and respectful by people and relatives
  - Published: 2022-05-12
- Finding
  - Evidence: Thorough induction based on the Care Certificate and good staff training
  - Published: 2022-05-12
- Finding
  - Evidence: Medicines managed safely via live electronic system monitored by office and on-call staff
  - Published: 2022-05-12
- Finding
  - Evidence: Robust infection control procedures and PPE compliance
  - Published: 2022-05-12
- **missed_or_late_visits** _(minor)_
  - Evidence: We received some mixed feedback about staff arriving on time
  - Published: 2022-05-12
- **care_planning** _(moderate)_
  - Evidence: instructions for staff were not always clear which meant actions needed to mitigate risks may not consistently be taken
  - Published: 2022-05-12
- **care_planning** _(moderate)_
  - Evidence: the care plans on this system did not always contain the detail required to be meaningful or about the person
  - Published: 2022-05-12

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-05-12

### safe

- Finding
  - Is the service safe?
  - Published: 2022-05-12

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7209419616

HomeCare Compass is an independent guide and is not affiliated with the CQC.