# Home Instead Stockport and Tameside

*Operated by Manchester & Stockport Senior Care Services Limited.*

Home Instead Stockport and Tameside is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/10/2022

## Practical info

- Postcode: SK1 4JG
- Registered manager: Penkett, Hayley
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 14/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-10-14

### effective

- Finding
  - Is the service effective?
  - Published: 2022-10-14

### Other

- Finding
  - Evidence: Positive, person-centred culture with strong staff and community engagement
  - Published: 2022-10-14
- Finding
  - Evidence: Robust governance, audits and live electronic care system oversight
  - Published: 2022-10-14
- Finding
  - Evidence: Strong infection prevention and PPE practice
  - Published: 2022-10-14
- Finding
  - Evidence: Consistent care calls with enough time to build relationships
  - Published: 2022-10-14
- Finding
  - Evidence: Detailed, person-centred care plans with full involvement of people and families
  - Published: 2022-10-14
- Finding
  - Evidence: Bespoke and accredited training including end of life and dementia care
  - Published: 2022-10-14
- Finding
  - Evidence: Comprehensive induction, training, shadowing and ongoing supervision programme
  - Published: 2022-10-14
- Finding
  - Evidence: Medicines managed and administered safely with annual training and competency checks
  - Published: 2022-10-14
- Finding
  - Evidence: Safe recruitment with DBS checks and references
  - Published: 2022-10-14
- Finding
  - Evidence: Safeguarding policy in place and staff trained to identify and report concerns
  - Published: 2022-10-14
- **complaints_handling** _(minor)_
  - Evidence: we received a complaint during the inspection period from a relative and they told us they were dissatisfied with the response from the service to their complaint.
  - Published: 2022-10-14

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-10-14

### safe

- Finding
  - Is the service safe?
  - Published: 2022-10-14

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-10-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7209198923

HomeCare Compass is an independent guide and is not affiliated with the CQC.