# Total Care Options Cambridgeshire

*Operated by Total Care Options Ltd.*

Total Care Options Cambridgeshire is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/04/2022

## Practical info

- Postcode: PE1 2DU
- Registered manager: Chibanda, Kiliana
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 02/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager responsive to concerns and actioned improvements promptly
  - Published: 2025-12-12
- Finding
  - Evidence: Good infection control practices including PPE provision and COVID-19 testing programme
  - Published: 2025-12-12
- Finding
  - Evidence: Positive culture with open, approachable registered manager described as 'wonderful' by relatives
  - Published: 2025-12-12
- Finding
  - Evidence: Effective quality assurance process using audits and feedback to drive continuous improvement
  - Published: 2025-12-12
- Finding
  - Evidence: Person-centred care with staff learning individual communication styles including body language and facial expressions
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received training, regular supervision, and informal support from the registered manager
  - Published: 2025-12-12
- Finding
  - Evidence: Reliable staffing with all required recruitment checks completed prior to care workers starting
  - Published: 2025-12-12
- Finding
  - Evidence: Systems in place to protect people from harm; staff received safeguarding training and knew how to report concerns
  - Published: 2025-12-12
- **care_planning** _(minor)_
  - Evidence: the care plans did not always provide sufficient guidance for staff to follow...it did not provide guidance on the length of time staff should wait before call the relative to assist
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7208486850

HomeCare Compass is an independent guide and is not affiliated with the CQC.