# Personalized Care Services

Personalized Care Services is a CQC-regulated home-care agency in Keighley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/03/2023

## Practical info

- Postcode: BD21 2AU
- Registered manager: Razari, Ibrahim
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Keighley
- Last CQC check: 28/Apr/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
  - Published: 2022-07-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-16
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-07-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-16

### Other

- Finding
  - Evidence: Open, person-centred culture praised by people, relatives and staff; provider responsive to complaints and candid when things go wrong.
  - Published: 2023-04-12
- Finding
  - Evidence: Provider actively engaged in partnership working, provider forums and local college mentoring initiative.
  - Published: 2023-04-12
- Finding
  - Evidence: Governance improvements including audits for medicines, care records and infection control; no longer in breach of Regulation 17.
  - Published: 2023-04-12
- Finding
  - Evidence: New computerised care planning system implemented, improving oversight and ability to identify issues quickly.
  - Published: 2023-04-12
- Finding
  - Evidence: Consistent staffing enabling strong relationships and continuity of care for people using the service.
  - Published: 2023-04-12
- Finding
  - Evidence: Medicines administration records completed electronically; staff competency in medicines checked; no missed care calls reported.
  - Published: 2023-04-12
- Finding
  - Evidence: Improvements made to risk assessment and safety monitoring; provider no longer in breach of Regulation 12.
  - Published: 2023-04-12
- **person_centred_care** _(minor)_
  - Evidence: Some people told us the timing of their calls were not always consistent and this was an area they felt could be improved.
  - Published: 2023-04-12
- **safeguarding** _(minor)_
  - Evidence: Some of the staff we spoke with were not aware of where they could report concerns outside of the organisation.
  - Published: 2023-04-12
- **care_planning** _(minor)_
  - Evidence: We saw two examples where risk assessments were not in place for potential risks. We did not see evidence people had been harmed as a result of this.
  - Published: 2023-04-12
- Finding
  - Evidence: Effective complaints handling with multiple compliments received from relatives.
  - Published: 2022-07-16
- Finding
  - Evidence: Positive, person-centred culture with supportive registered manager and good staff morale.
  - Published: 2022-07-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-16
- Finding
  - Planning personalised care to ensure choice and control; end of life care and support
  - Published: 2022-07-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-16
- Finding
  - Staffing and recruitment
  - Published: 2022-07-16
- Finding
  - Using medicines safely
  - Published: 2022-07-16
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2022-07-16

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-16
- Finding
  - Working in partnership with others
  - Published: 2022-07-16
- Finding
  - Promoting a positive culture; duty of candour
  - Published: 2022-07-16
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-07-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7202922995

HomeCare Compass is an independent guide and is not affiliated with the CQC.