# RockSolid 247 Limited

RockSolid 247 Limited is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/08/2023

## Practical info

- Postcode: CV3 1ER
- Registered manager: Mate, John
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 23/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Robust recruitment process including DBS checks and references prior to employment
  - Published: 2023-08-23
- Finding
  - Evidence: Provider demonstrated Right Support, Right Care, Right Culture principles for learning disability and autism services
  - Published: 2023-08-23
- Finding
  - Evidence: Positive feedback from relatives, staff and commissioning local authority professional regarding quality of care and responsiveness of management
  - Published: 2023-08-23
- Finding
  - Evidence: New electronic call monitoring system implemented alerting manager within 10 minutes of a missed clock-in; no late or missed calls recorded
  - Published: 2023-08-23
- Finding
  - Evidence: Personalised, up-to-date care plans developed with children and relatives, reflecting individual needs and communication requirements
  - Published: 2023-08-23
- Finding
  - Evidence: Staff received relevant and specific training including autism, positive behaviour support, safeguarding, infection control and food safety
  - Published: 2023-08-23
- Finding
  - Evidence: Service improved from Inadequate to Good across all key questions, exiting Special Measures
  - Published: 2023-08-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7192221859

HomeCare Compass is an independent guide and is not affiliated with the CQC.