# Golden Years Support Services

*Operated by Golden Years Support Services Ltd.*

Golden Years Support Services is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/10/2022

## Practical info

- Postcode: S41 9QD
- Registered manager: Reilly, Karen
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 07/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-07
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-07

### Other

- Finding
  - Evidence: Accessible Information Standard supported via braille, easy read and multiple languages
  - Published: 2022-10-07
- Finding
  - Evidence: Good partnership working with GPs, hospice and primary care services
  - Published: 2022-10-07
- Finding
  - Evidence: Strong learning culture, e.g. sepsis awareness training arranged in response to an incident
  - Published: 2022-10-07
- Finding
  - Evidence: Effective governance through daily audits of call times, punctuality, medicines and incidents
  - Published: 2022-10-07
- Finding
  - Evidence: Commitment to high quality end of life care with nationally accredited training
  - Published: 2022-10-07
- Finding
  - Evidence: Kind, compassionate staff consistently praised by people and relatives for dignity and respect
  - Published: 2022-10-07
- Finding
  - Evidence: Person-centred, flexible care planning with people and families involved in assessment and review
  - Published: 2022-10-07
- Finding
  - Evidence: Strong induction, shadowing and ongoing training, including manual handling and sign language
  - Published: 2022-10-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-07
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-10-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-07
- Finding
  - Using medicines safely
  - Published: 2022-10-07
- Finding
  - Staffing and recruitment
  - Published: 2022-10-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-07

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-10-07
- Finding
  - Working in partnership with others
  - Published: 2022-10-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7156026585

HomeCare Compass is an independent guide and is not affiliated with the CQC.