# A.S.P.E.C.T.S Office

*Operated by A.S.P.E.C.T.S. (Staffordshire) Limited.*

A.S.P.E.C.T.S Office is a CQC-regulated home-care agency in Leek.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/03/2023

## Practical info

- Postcode: ST13 5HH
- Registered manager: Howe, Jayne
- Local authority: Staffordshire
- Region: West Midlands
- City: Leek
- Last CQC check: 23/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-29
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-04-29
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-04-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-29

### Other

- Finding
  - Evidence: Written information provided in easy-read/pictorial format to support accessible communication.
  - Published: 2023-04-29
- Finding
  - Evidence: Strong partnership working with external agencies to meet people's health and social care needs.
  - Published: 2023-04-29
- Finding
  - Evidence: The registered manager implemented a 'You said, we did' system demonstrating continuous learning from concerns.
  - Published: 2023-04-29
- Finding
  - Evidence: People and relatives were actively involved in care planning and decision-making.
  - Published: 2023-04-29
- Finding
  - Evidence: Medication administration was safe, with regular audits and staff competency checks.
  - Published: 2023-04-29
- Finding
  - Evidence: Safe recruitment processes were in place including references and DBS checks.
  - Published: 2023-04-29
- Finding
  - Evidence: People were treated with dignity and respect; care was personalised to individual needs.
  - Published: 2023-04-29
- Finding
  - Evidence: Staff supported people's aspirations and goals, encouraged independence, and assisted access to local communities.
  - Published: 2023-04-29
- **consent_capacity** _(minor)_
  - Evidence: There was limited information about people's mental capacity within their care plans and assessments.
  - Published: 2023-04-29

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-29
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2023-04-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-29
- Finding
  - Planning personalised care
  - Published: 2023-04-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-29
- Finding
  - Using medicines safely
  - Published: 2023-04-29
- Finding
  - Staffing and recruitment
  - Published: 2023-04-29
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-04-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-29

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2023-04-29
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2023-04-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7149876504

HomeCare Compass is an independent guide and is not affiliated with the CQC.