# Norton Nurses

*Operated by Norton Nurses Limited.*

Norton Nurses is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/03/2023

## Practical info

- Postcode: NN5 7QS
- Registered manager: Marriott, Linzi
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 09/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-09

### Other

- Finding
  - Evidence: The previous breach of Regulation 20A regarding display of CQC ratings had been remedied.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff felt supported and able to raise issues with management.
  - Published: 2023-03-09
- Finding
  - Evidence: Complaints were responded to in line with the provider's policy.
  - Published: 2023-03-09
- Finding
  - Evidence: People's communication needs were assessed and the Accessible Information Standard was met.
  - Published: 2023-03-09
- Finding
  - Evidence: The service worked effectively with allied health professionals such as occupational therapists and physiotherapists.
  - Published: 2023-03-09
- Finding
  - Evidence: People and relatives were involved in care planning from assessment through to delivery.
  - Published: 2023-03-09
- Finding
  - Evidence: People's independence, privacy and dignity were promoted.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff were described as kind, compassionate, friendly and respectful by people and relatives.
  - Published: 2023-03-09

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-09
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-09
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-09
- Finding
  - Using medicines safely
  - Published: 2023-03-09
- Finding
  - Staffing and recruitment
  - Published: 2023-03-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-09
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-03-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-09
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-714606904

HomeCare Compass is an independent guide and is not affiliated with the CQC.