# Hadi Care Leeds

*Operated by Hadi Care Ltd.*

Hadi Care Leeds is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LS17 7HF
- Registered manager: Arif, Rokhsana
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 29/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-24

### Other

- Finding
  - Evidence: Service worked within the legal framework of the Mental Capacity Act 2005.
  - Published: 2022-12-24
- Finding
  - Evidence: People and relatives reported feeling safe and spoke highly of management and staff.
  - Published: 2022-12-24
- Finding
  - Evidence: End of life care planning was evident and included relatives' involvement.
  - Published: 2022-12-24
- Finding
  - Evidence: Effective communication approach, including recruiting staff with specific language skills and developing audio care plans in people's spoken language.
  - Published: 2022-12-24
- Finding
  - Evidence: Person-centred culture with staff demonstrating caring values and supporting people's cultural and spiritual needs.
  - Published: 2022-12-24
- Finding
  - Evidence: Safe recruitment practices in place, including recruiting staff with specific language and dialect skills to meet communication needs.
  - Published: 2022-12-24
- Finding
  - Evidence: Strong infection prevention and control practices with adequate PPE supplies and compliance spot checks.
  - Published: 2022-12-24
- Finding
  - Evidence: Staff received regular supervisions, appraisals and an individualised induction programme.
  - Published: 2022-12-24
- **complaints_handling** _(minor)_
  - Evidence: We found one example of a complaint received where staff had not been informed of the new protocols agreed.
  - Published: 2022-12-24
- **missed_or_late_visits** _(minor)_
  - Evidence: One relative said, 'Very often they are late, we asked for a specific time, but they don't come at that time.'
  - Published: 2022-12-24
- **governance** _(critical)_
  - Evidence: The registered manager failed to notify the Care Quality Commission of two accidents which were reportable under the statutory notification requirement.
  - Published: 2022-12-24
- **governance** _(critical)_
  - Evidence: Governance systems were not effective...resulted in a lack of oversight for accident and incidents, medications, care plans and risk assessments.
  - Published: 2022-12-24

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2022-12-24
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2022-12-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-24
- Finding
  - Staffing and recruitment
  - Published: 2022-12-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-12-24
- Finding
  - Using medicines safely
  - Published: 2022-12-24

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-24
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2022-12-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7130687418

HomeCare Compass is an independent guide and is not affiliated with the CQC.