# Premium Homecare Ltd

*Operated by Premium Homecare Limited.*

Premium Homecare Ltd is a CQC-regulated home-care agency in Carshalton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SM5 3RG
- Registered manager: Mustapha, Mariama
- Local authority: Sutton
- Region: London
- City: Carshalton
- Last CQC check: 24/Mar/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager had stopped taking on new clients to stabilise the business and improve processes.
  - Published: 2023-12-13
- Finding
  - Evidence: The provider understood and applied their duty of candour responsibilities.
  - Published: 2023-12-13
- Finding
  - Evidence: People and relatives felt comfortable speaking with the registered manager and office staff.
  - Published: 2023-12-13
- Finding
  - Evidence: Individual incidents and complaints were managed appropriately.
  - Published: 2023-12-13
- Finding
  - Evidence: Staff had good access to training and were up to date with mandatory training.
  - Published: 2023-12-13
- Finding
  - Evidence: The provider worked in partnership with the local authority and had a service improvement action plan in place.
  - Published: 2023-12-13
- Finding
  - Evidence: Staff had training on how to recognise and report abuse and knew how to apply it.
  - Published: 2023-12-13
- Finding
  - Evidence: Good infection prevention and control procedures were in place.
  - Published: 2023-12-13
- Finding
  - Evidence: Adequate systems were in place for the administering and management of medicines.
  - Published: 2023-12-13
- Finding
  - Evidence: People felt safe and comfortable with their care worker and had developed good relationships with regular care workers.
  - Published: 2023-12-13
- **person_centred_care** _(moderate)_
  - Evidence: Other people felt they were not involved in their care and had not been involved in the development of their care and support plan.
  - Published: 2023-12-13
- **incident_learning** _(moderate)_
  - Evidence: There were not systems in place to ensure adequate oversight and analysis of incidents and complaints to identify any themes or trends which may inform service improvement.
  - Published: 2023-12-13
- **safeguarding** _(critical)_
  - Evidence: Risk assessments were not completed correctly and were not updated in line with changes in people's health and support needs.
  - Published: 2023-12-13
- **staff_competency** _(critical)_
  - Evidence: Gaps in employment were not explored, discrepancies between information identified at interview and on people's applications were not reviewed, and references were not validated.
  - Published: 2023-12-13
- **governance** _(critical)_
  - Evidence: The provider did not have appropriate systems in place to assess, monitor and improve the quality of service delivery. They were in breach of Regulation 17.
  - Published: 2023-12-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2023-12-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-13
- Finding
  - Using medicines safely
  - Published: 2023-12-13
- Finding
  - Staffing and recruitment
  - Published: 2023-12-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-13

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-13
- Finding
  - Working in partnership with others
  - Published: 2023-12-13
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7120824167

HomeCare Compass is an independent guide and is not affiliated with the CQC.