# MSH Health Care

*Operated by MSH Health Care Ltd.*

MSH Health Care is a CQC-regulated home-care agency in Barrow-in-furness.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/07/2021

## Practical info

- Postcode: LA14 2PE
- Registered manager: Roberts-Tweddle, Tracy
- Local authority: Westmorland and Furness
- Region: North West
- City: Barrow-in-furness
- Last CQC check: 14/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-03
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-02-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-03

### Other

- Finding
  - Evidence: Positive, person-centred culture and good understanding of duty of candour
  - Published: 2022-02-03
- Finding
  - Evidence: Compassionate end of life care supporting people to remain at home
  - Published: 2022-02-03
- Finding
  - Evidence: Effective complaints procedure with concerns used to improve the service
  - Published: 2022-02-03
- Finding
  - Evidence: Kind, caring staff who promoted privacy, dignity and independence
  - Published: 2022-02-03
- Finding
  - Evidence: Effective liaison with healthcare services such as GPs and chemists
  - Published: 2022-02-03
- Finding
  - Evidence: Staff were trained, competent and well supported by managers
  - Published: 2022-02-03
- Finding
  - Evidence: Thorough assessments of people's needs and personalised care plans
  - Published: 2022-02-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-02-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-03
- Finding
  - Using medicines safely
  - Published: 2022-02-03
- Finding
  - Staffing and recruitment
  - Published: 2022-02-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-03
- Finding
  - Managers and staff clear about roles; quality performance, risks and regulatory requirements
  - Published: 2022-02-03
- Finding
  - Duty of candour; openness and honesty when something goes wrong
  - Published: 2022-02-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7119714997

HomeCare Compass is an independent guide and is not affiliated with the CQC.