# Pathway to Care

*Operated by Mrs Belinda Louise Cameron.*

Pathway to Care is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 17/05/2022

## Practical info

- Postcode: DE24 8GU
- Registered manager: Cameron, Belinda
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 17/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-17
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-17

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-17
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-17

### Other

- Finding
  - Evidence: Approachable registered manager with open management style and duty of candour policy in place
  - Published: 2022-05-17
- Finding
  - Evidence: Communication needs assessed in line with Accessible Information Standard
  - Published: 2022-05-17
- Finding
  - Evidence: Personalised, flexible care responsive to people's preferences
  - Published: 2022-05-17
- Finding
  - Evidence: Care staff described as friendly, caring and cheerful; promoted privacy, dignity and independence
  - Published: 2022-05-17
- Finding
  - Evidence: Strong partnership working with GPs, district nurses and occupational therapists
  - Published: 2022-05-17
- Finding
  - Evidence: Effective safeguarding systems with appropriate referrals to local authority
  - Published: 2022-05-17
- Finding
  - Evidence: Medicines managed safely with trained, competence-checked staff
  - Published: 2022-05-17
- Finding
  - Evidence: People knew the consistent care staff providing their care
  - Published: 2022-05-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-17
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-05-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-17
- Finding
  - Systems and process to safeguard people from the risk of abuse; learning lessons when things go wrong
  - Published: 2022-05-17
- Finding
  - Using medicines safely
  - Published: 2022-05-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-17
- Finding
  - Staffing and recruitment
  - Published: 2022-05-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-17
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; engaging people and staff
  - Published: 2022-05-17
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-05-17
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7119381761

HomeCare Compass is an independent guide and is not affiliated with the CQC.