# Helping Hands Folkestone

*Operated by Midshires Care Limited.*

Helping Hands Folkestone is a CQC-regulated home-care agency in Folkestone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/10/2021

## Practical info

- Postcode: CT20 1DW
- Registered manager: Pennington, Sarah
- Local authority: Kent
- Region: South East
- City: Folkestone
- Last CQC check: 27/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2021-10-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-27

### Other

- Finding
  - Evidence: All feedback from people, relatives and staff was unanimously positive about care quality and management.
  - Published: 2021-10-27
- Finding
  - Evidence: Robust governance and quality assurance systems including audits, surveys, and incident analysis with lessons shared at team meetings.
  - Published: 2021-10-27
- Finding
  - Evidence: Registered manager created a positive, open culture with a 'Moments of Kindness' staff recognition scheme.
  - Published: 2021-10-27
- Finding
  - Evidence: Staff felt well-supported with regular supervision, competency checks, and a full rolling induction programme including the Care Certificate.
  - Published: 2021-10-27
- Finding
  - Evidence: Comprehensive, person-centred care plans covering equality, diversity, dietary, communication and health needs.
  - Published: 2021-10-27
- Finding
  - Evidence: Effective infection prevention during Covid-19 with no cases among people receiving care; PPE consistently worn.
  - Published: 2021-10-27
- Finding
  - Evidence: Medicines managed safely via electronic administration system with regular audits and competency checks.
  - Published: 2021-10-27
- Finding
  - Evidence: Consistent, on-time visits from regular carers with robust electronic monitoring to flag missed or late calls.
  - Published: 2021-10-27
- Finding
  - Evidence: People felt safe and staff demonstrated clear knowledge of safeguarding procedures and whistle-blowing processes.
  - Published: 2021-10-27

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-27
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-10-27
- Finding
  - Using medicines safely
  - Published: 2021-10-27
- Finding
  - Staffing and recruitment
  - Published: 2021-10-27
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2021-10-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-27

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2021-10-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-27
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7090612357

HomeCare Compass is an independent guide and is not affiliated with the CQC.