# Passion 4 Care

*Operated by Passion 4 Care Ltd.*

Passion 4 Care is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 01/06/2022

## Practical info

- Postcode: B23 6UG
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 01/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-16
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-06-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-16

### Other

- Finding
  - Evidence: Registered manager understood and acted on the duty of candour
  - Published: 2022-06-16
- Finding
  - Evidence: Appropriate infection control practices and PPE use reported by people
  - Published: 2022-06-16
- Finding
  - Evidence: Service worked effectively with external healthcare professionals such as district nurses, GPs and occupational therapists
  - Published: 2022-06-16
- Finding
  - Evidence: Staff understood and applied the principles of the Mental Capacity Act
  - Published: 2022-06-16
- Finding
  - Evidence: People were supported to eat and drink, with dietary needs reflected in care plans
  - Published: 2022-06-16
- Finding
  - Evidence: Staff received training tailored to people's needs, with regular supervisions, appraisals and spot checks
  - Published: 2022-06-16
- Finding
  - Evidence: Staff treated people with kindness, respect, dignity and promoted independence
  - Published: 2022-06-16
- **end_of_life_care** _(minor)_
  - Evidence: Not all care plans outlined peoples end of life wishes.
  - Published: 2022-06-16
- **leadership** _(minor)_
  - Evidence: Most relatives were unclear about who the registered manager was. One person told us, 'I don't know who the registered manager is, and I haven't met them.'
  - Published: 2022-06-16
- **other** _(moderate)_
  - Evidence: application forms contained missing information, interview records were not always completed, school leaving dates were not always included, and gaps in employment history had not been explored
  - Published: 2022-06-16

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-16

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-06-16
- Finding
  - Using medicines safely
  - Published: 2022-06-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-06-16
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-06-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people using the service, the public and staff
  - Published: 2022-06-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-06-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7089203561

HomeCare Compass is an independent guide and is not affiliated with the CQC.