# Families Care

*Operated by Mrs Paula Ann Shepherd.*

Families Care is a CQC-regulated home-care agency in Leek.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/08/2022

## Practical info

- Postcode: ST13 5QG
- Local authority: Staffordshire
- Region: West Midlands
- City: Leek
- Last CQC check: 23/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-23
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-08-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-23

### Other

- Finding
  - Evidence: Complaints investigated in line with policy and resolved to complainant's satisfaction
  - Published: 2022-08-23
- Finding
  - Evidence: Staff respected dignity, privacy and promoted independence
  - Published: 2022-08-23
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-08-23
- Finding
  - Evidence: High staff morale and supportive, approachable manager
  - Published: 2022-08-23
- Finding
  - Evidence: Effective quality audits enabling swift response to identified risks
  - Published: 2022-08-23
- Finding
  - Evidence: Manager was passionate about staff training and encouraged staff development
  - Published: 2022-08-23
- Finding
  - Evidence: Staff received specialised end of life training and worked with families and health professionals
  - Published: 2022-08-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-23
- Finding
  - Planning personalised care
  - Published: 2022-08-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-23
- Finding
  - Using medicines safely
  - Published: 2022-08-23
- Finding
  - Staffing and recruitment
  - Published: 2022-08-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-23
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-08-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-23
- Finding
  - Engaging and involving people, public and staff; continuous learning and improving care
  - Published: 2022-08-23
- Finding
  - Managers and staff understanding roles, quality performance, risks and regulatory requirements
  - Published: 2022-08-23
- Finding
  - Duty of candour and openness when things go wrong
  - Published: 2022-08-23
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-08-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7077454329

HomeCare Compass is an independent guide and is not affiliated with the CQC.