# Advance Healthcare (Broad Meadow)

*Operated by Advance Health Care UK Ltd.*

Advance Healthcare (Broad Meadow) is a CQC-regulated home-care agency in Dudley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/07/2022

## Practical info

- Postcode: DY1 2LH
- Registered manager: Preece, Martini
- Local authority: Dudley
- Region: West Midlands
- City: Dudley
- Last CQC check: 23/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with the law and guidance (MCA)
  - Published: 2022-07-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-23
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2022-07-23

### Other

- Finding
  - Evidence: Complaints were recorded, responded to and used to improve the service
  - Published: 2022-07-23
- Finding
  - Evidence: Appropriate use of PPE and an up-to-date infection control policy
  - Published: 2022-07-23
- Finding
  - Evidence: Provider monitored quality through audits and sought feedback from people, relatives and staff
  - Published: 2022-07-23
- Finding
  - Evidence: Person-centred care plans with people involved in decisions about their care
  - Published: 2022-07-23
- Finding
  - Evidence: People described staff as kind, caring and respectful of dignity and independence
  - Published: 2022-07-23
- Finding
  - Evidence: Staff worked in partnership with health professionals such as community nursing, GPs and pharmacists
  - Published: 2022-07-23
- Finding
  - Evidence: Staff received ongoing training, induction and support from management
  - Published: 2022-07-23
- Finding
  - Evidence: Safe recruitment with all necessary pre-employment checks undertaken
  - Published: 2022-07-23
- Finding
  - Evidence: Staff completed safeguarding training and referrals were made where required
  - Published: 2022-07-23
- Finding
  - Evidence: Risks to people had been assessed with detailed care plans and risk assessments in place
  - Published: 2022-07-23

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-23

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-07-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-23
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2022-07-23
- Finding
  - Using medicines safely
  - Published: 2022-07-23

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-07-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7077453770

HomeCare Compass is an independent guide and is not affiliated with the CQC.