# North Tyneside

*Operated by Odara Care Limited.*

North Tyneside is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/08/2023

## Practical info

- Postcode: NE12 6DY
- Registered manager: Ajibade, Samuel
- Local authority: North Tyneside
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 02/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager understood duty of candour responsibilities and worked openly with external professionals.
  - Published: 2023-08-02
- Finding
  - Evidence: Provider had up-to-date safeguarding, infection control, and medicines policies in place.
  - Published: 2023-08-02
- Finding
  - Evidence: Registered manager carried out spot checks to observe staff practice including medicines administration.
  - Published: 2023-08-02
- Finding
  - Evidence: Sufficient staffing levels with reliable, consistent care delivery.
  - Published: 2023-08-02
- Finding
  - Evidence: Staff received a blend of online and in-person training and had the skills to support people safely.
  - Published: 2023-08-02
- Finding
  - Evidence: Positive feedback from relatives and external agencies.
  - Published: 2023-08-02
- Finding
  - Evidence: People received consistent person-centred care from staff who knew them well.
  - Published: 2023-08-02
- Finding
  - Evidence: Staff responded promptly to incidents and accidents and reported them appropriately.
  - Published: 2023-08-02
- **care_planning** _(minor)_
  - Evidence: Risk assessments were in place. Where improvements could be made to make these risk assessments more person-centred, the registered manager was receptive to feedback.
  - Published: 2023-08-02
- **record_keeping** _(minor)_
  - Evidence: We found a small number of instances of recording where staff had not been specific enough about what had occurred.
  - Published: 2023-08-02
- **safeguarding** _(moderate)_
  - Evidence: Not all staff we spoke with understood the local authority's safeguarding arrangements, and who to call (other than the registered manager) if they had safeguarding concerns.
  - Published: 2023-08-02
- **incident_learning** _(moderate)_
  - Evidence: Learning from things that went wrong or unexpectedly needed to be communicated more consistently.
  - Published: 2023-08-02
- **governance** _(moderate)_
  - Evidence: Audits and reflections on incidents were not detailed enough and there was a reliance on informal lessons learned.
  - Published: 2023-08-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-02
- Finding
  - Using medicines safely
  - Published: 2023-08-02
- Finding
  - Staffing and recruitment
  - Published: 2023-08-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-02
- Finding
  - Managers and staff being clear about their roles; Working in partnership with others
  - Published: 2023-08-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-02
- Finding
  - Promoting a positive culture; Continuous learning and improving care
  - Published: 2023-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7077360945

HomeCare Compass is an independent guide and is not affiliated with the CQC.