# CareTech South East Supported Living

*Operated by CareTech Community Services Limited.*

CareTech South East Supported Living is a CQC-regulated home-care agency in Uxbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/05/2022

## Practical info

- Postcode: UB8 1UX
- Local authority: Hillingdon
- Region: London
- City: Uxbridge
- Last CQC check: 24/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-24

### Other

- Finding
  - Evidence: Positive, open culture led by responsive registered manager
  - Published: 2022-05-24
- Finding
  - Evidence: Effective partnership working with healthcare professionals and commissioners
  - Published: 2022-05-24
- Finding
  - Evidence: Strong governance with regular quality monitoring and locality manager oversight
  - Published: 2022-05-24
- Finding
  - Evidence: Effective complaints handling with easy-read procedure
  - Published: 2022-05-24
- Finding
  - Evidence: Implementation of Accessible Information Standard with Makaton and social stories
  - Published: 2022-05-24
- Finding
  - Evidence: Strong, consistent relationships between staff and people supported
  - Published: 2022-05-24
- Finding
  - Evidence: Effective application of Mental Capacity Act principles
  - Published: 2022-05-24
- Finding
  - Evidence: Person-centred support plans with goals and independence promotion
  - Published: 2022-05-24
- Finding
  - Evidence: Comprehensive staff induction, training and regular supervision
  - Published: 2022-05-24
- Finding
  - Evidence: Safe medicines management with monthly audits and PRN guidance
  - Published: 2022-05-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-24
- Finding
  - Using medicines safely
  - Published: 2022-05-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-24
- Finding
  - Staffing and recruitment
  - Published: 2022-05-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-24
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-05-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7059929908

HomeCare Compass is an independent guide and is not affiliated with the CQC.