# Domiciliary Care Experts

*Operated by West Kent Group Ltd.*

Domiciliary Care Experts is a CQC-regulated home-care agency in Gillingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Inadequate |

Rating published: 18/08/2025

## Practical info

- Postcode: ME7 5TX
- Local authority: Medway
- Region: South East
- City: Gillingham
- Last CQC check: 18/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Positive and supportive management culture with staff feeling listened to
  - Published: 2025-12-12
- Finding
  - Evidence: Regular audits and spot checks with prompt action taken to address identified concerns
  - Published: 2025-12-12
- Finding
  - Evidence: Effective partnership working with local authority, occupational therapists and rehabilitation services
  - Published: 2025-12-12
- Finding
  - Evidence: Personalised, regularly updated care plans involving people and relatives in reviews
  - Published: 2025-12-12
- Finding
  - Evidence: Regular staff supervision and induction with shadowing of experienced colleagues
  - Published: 2025-12-12
- Finding
  - Evidence: Staff completed relevant training including specialist areas such as hoist use, diabetes care and autism
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7053043330

HomeCare Compass is an independent guide and is not affiliated with the CQC.