# Voyage (DCA) North Derbyshire

*Operated by Voyage 1 Limited.*

Voyage (DCA) North Derbyshire is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/07/2021

## Practical info

- Postcode: S43 2BG
- Registered manager: Pickering, Lyn
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 10/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-09
- Finding
  - Respecting and promoting people's privacy, dignity and independence; equality and diversity
  - Published: 2022-09-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-09
- Finding
  - Supporting people to live healthier lives, access to healthcare services and support
  - Published: 2022-09-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-09

### Other

- Finding
  - Evidence: Hospital passports in place to support reasonable adjustments in healthcare
  - Published: 2022-09-09
- Finding
  - Evidence: Positive feedback from people, relatives, staff and external professionals
  - Published: 2022-09-09
- Finding
  - Evidence: Effective governance, partnership working and registered manager oversight
  - Published: 2022-09-09
- Finding
  - Evidence: Meeting Accessible Information Standard with National Autistic Society accreditation
  - Published: 2022-09-09
- Finding
  - Evidence: Person-centred care promoting independence, choice, rights and equality (including gender identity support)
  - Published: 2022-09-09
- Finding
  - Evidence: Strong adherence to Mental Capacity Act principles with mental capacity assessments prioritised
  - Published: 2022-09-09
- Finding
  - Evidence: Comprehensive staff induction, Care Certificate, ongoing and bespoke training tailored to individual needs
  - Published: 2022-09-09
- Finding
  - Evidence: Robust infection prevention and control including COVID-19 measures and PPE provision
  - Published: 2022-09-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-09
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-09-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-09
- Finding
  - Using medicines safely
  - Published: 2022-09-09
- Finding
  - Staffing and recruitment
  - Published: 2022-09-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-09
- Finding
  - Promoting a positive, person-centred, inclusive culture
  - Published: 2022-09-09
- Finding
  - Duty of candour
  - Published: 2022-09-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7052948408

HomeCare Compass is an independent guide and is not affiliated with the CQC.