# Paramount Support Centre

*Operated by Supported Care & Accommodation Ltd.*

Paramount Support Centre is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/12/2021

## Practical info

- Postcode: RM10 7LU
- Registered manager: Chikwe, Jude
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 22/Dec/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff were recruited safely with DBS checks, references and identity verification
  - Published: 2022-02-24
- Finding
  - Evidence: Care plans included people's histories, cultural and religious preferences and communication needs
  - Published: 2022-02-24
- Finding
  - Evidence: People were supported to maintain independence, pursue interests and avoid social isolation
  - Published: 2022-02-24
- Finding
  - Evidence: Infection control procedures including COVID-19 guidelines and PPE use were in place
  - Published: 2022-02-24
- Finding
  - Evidence: People's communication needs were assessed and easy read information was provided
  - Published: 2022-02-24
- Finding
  - Evidence: Staff received supervision and felt supported by the registered manager
  - Published: 2022-02-24
- Finding
  - Evidence: Staff received training before starting work including safeguarding, learning disabilities, autism and infection control
  - Published: 2022-02-24
- Finding
  - Evidence: People felt safe and staff knew how to report safeguarding concerns to local safeguarding teams
  - Published: 2022-02-24
- **governance** _(minor)_
  - Evidence: The provider had yet to formally ask people, relatives and professionals about their thoughts and opinions on the service and what they could do better.
  - Published: 2022-02-24
- **record_keeping** _(minor)_
  - Evidence: We noted the passports were not dated to confirm their validity. The registered manager took immediate action to ensure they were valid and in date.
  - Published: 2022-02-24
- Finding
  - Evidence: Religious and cultural needs included in care plans and actively supported by staff
  - Published: 2022-02-24
- Finding
  - Evidence: Provider engaged with local learning disability professional groups and multi-agency partnerships
  - Published: 2022-02-24
- Finding
  - Evidence: Open and positive culture with people and staff able to raise concerns with management
  - Published: 2022-02-24
- Finding
  - Evidence: People's communication needs understood and met, including use of visual aids and accessible information
  - Published: 2022-02-24
- Finding
  - Evidence: People supported to maintain independence, pursue interests and avoid social isolation
  - Published: 2022-02-24
- Finding
  - Evidence: Training covered a broad range of topics including learning disability, autism awareness and MCA
  - Published: 2022-02-24
- Finding
  - Evidence: Staff received regular supervision at least every three months and yearly appraisals
  - Published: 2022-02-24
- Finding
  - Evidence: Medicines managed safely with accurate MAR records and regular audits by the registered manager
  - Published: 2022-02-24
- Finding
  - Evidence: Robust recruitment practices including DBS, identity, work permit checks and professional references
  - Published: 2022-02-24
- Finding
  - Evidence: People felt safe and staff were trained in safeguarding with clear reporting procedures
  - Published: 2022-02-24
- **care_planning** _(minor)_
  - Evidence: people's support plans required some further development to be more person-centred, for example written from the person's perspective and in a less prescriptive format
  - Published: 2022-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7047879703

HomeCare Compass is an independent guide and is not affiliated with the CQC.