# Prepare4care Ltd

Prepare4care Ltd is a CQC-regulated home-care agency in Canterbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2021

## Practical info

- Postcode: CT3 4NH
- Registered manager: Massaro, Sarah
- Local authority: Kent
- Region: South East
- City: Canterbury
- Last CQC check: 17/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-29
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-03-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-29

### Other

- Finding
  - Evidence: Effective complaints process with regular spot checks, surveys and monthly newsletters
  - Published: 2022-03-29
- Finding
  - Evidence: Specialist palliative care training for end-of-life support
  - Published: 2022-03-29
- Finding
  - Evidence: Strong, visible leadership with clear values ('Competent, Approachable, Reliable, Exceptional')
  - Published: 2022-03-29
- Finding
  - Evidence: Person-centred, holistic care planning involving people and their relatives
  - Published: 2022-03-29
- Finding
  - Evidence: Comprehensive five-day induction and training for staff, including competency checks
  - Published: 2022-03-29
- Finding
  - Evidence: People received their medicines safely and on time, with staff competency checked by senior staff
  - Published: 2022-03-29
- Finding
  - Evidence: Risks to people's health, safety and welfare were assessed, monitored, managed and regularly reviewed
  - Published: 2022-03-29
- Finding
  - Evidence: Regular core team of staff who arrived on time and stayed the required duration, with no missed calls
  - Published: 2022-03-29
- **governance** _(moderate)_
  - Evidence: One person's work history showed dates of employment different from those on the reference received from the employer. This had not been identified or addressed by the registered manager.
  - Published: 2022-03-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-29
- Finding
  - Using medicines safely
  - Published: 2022-03-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-29
- Finding
  - Staffing and recruitment
  - Published: 2022-03-29

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-03-29
- Finding
  - Managers and staff being clear about their roles; duty of candour; continuous learning
  - Published: 2022-03-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7040195056

HomeCare Compass is an independent guide and is not affiliated with the CQC.