# St. Helens House

*Operated by Otas Supported Living Limited.*

St. Helens House is a CQC-regulated home-care agency in Sheerness.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 24/11/2022

## Practical info

- Postcode: ME12 2QY
- Registered manager: Ameen Kalejaiye, Mobola Adetutu
- Local authority: Kent
- Region: South East
- City: Sheerness
- Last CQC check: 24/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager worked with specialists and partner agencies to obtain assessments and mitigate risks
  - Published: 2022-11-24
- Finding
  - Evidence: Medication administration was safely managed with appropriate MAR charts and risk assessments in place
  - Published: 2022-11-24
- Finding
  - Evidence: Management were visible, approachable and operated an open-door policy; staff felt listened to and valued
  - Published: 2022-11-24
- Finding
  - Evidence: Staff supported people to eat and drink in line with dietary needs, including working with Speech and Language Therapy
  - Published: 2022-11-24
- Finding
  - Evidence: Infection prevention and control measures were effective, with PPE, hand sanitiser and temperature checks in place
  - Published: 2022-11-24
- Finding
  - Evidence: People were supported to maintain links with family and friends, and relatives described homes as warm and welcoming
  - Published: 2022-11-24
- Finding
  - Evidence: Staff knew people well and could recognise changes in their behaviour, supporting them appropriately
  - Published: 2022-11-24
- **communication_with_families** _(moderate)_
  - Evidence: Staff did not support people with communication styles appropriate to them. Staff told us they did not use or have any communication tools available to facilitate conversation and decision making.
  - Published: 2022-11-24
- **staffing_levels** _(critical)_
  - Evidence: The registered manager did not consistently follow a safe recruitment process for staff. DBS checks had not been commissioned by them.
  - Published: 2022-11-24
- **person_centred_care** _(moderate)_
  - Evidence: Staff did not spend time with people to identify their interests and preferences. They did not plan, organise or support them to access a range of activities.
  - Published: 2022-11-24
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff supervisions were held irregularly and the records incomplete. Actions identified for staff were not reviewed in a timely manner.
  - Published: 2022-11-24
- **staff_training** _(moderate)_
  - Evidence: Not all staff members had completed training in the Mental Capacity Act or working with people with learning disabilities, autistic spectrum disorders or mental health.
  - Published: 2022-11-24
- **record_keeping** _(moderate)_
  - Evidence: The registered manager told us they did not maintain a register to record verbal or written complaints. They did not record lessons learnt and how this had been shared with staff.
  - Published: 2022-11-24
- **governance** _(critical)_
  - Evidence: Governance processes were ineffective and failed to ensure accurate records were kept of the quality of care. Audits conducted on the home environment including fire risk assessments had not identified risks.
  - Published: 2022-11-24
- **care_planning** _(critical)_
  - Evidence: Staff did not ensure a comprehensive assessment of each person's social, physical and emotional needs on admission or soon after. People's care plans did not have effective support outcomes.
  - Published: 2022-11-24
- **consent_capacity** _(critical)_
  - Evidence: The registered manager did not act in accordance with the Mental Capacity Act 2005 where people lacked capacity to make decisions. This was a breach of regulation 11.
  - Published: 2022-11-24
- **safeguarding** _(critical)_
  - Evidence: some people in the supported living services did not have keys to access their properties and others were required to adhere to a curfew of 10pm or be locked out of the premises.
  - Published: 2022-11-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7024077970

HomeCare Compass is an independent guide and is not affiliated with the CQC.