# Emmaculate Care Services Northampton Office

*Operated by Emmaculate Care Services Limited.*

Emmaculate Care Services Northampton Office is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/04/2022

## Practical info

- Postcode: NN3 6AQ
- Registered manager: Munjoma, Nyasha
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 06/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-06
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and eat/drink enough
  - Published: 2022-04-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-06

### Other

- Finding
  - Evidence: Good partnership working with health professionals and clear communication with relatives
  - Published: 2022-04-06
- Finding
  - Evidence: Strong management oversight, regular supervisions, staff feedback mechanisms and duty of candour understood
  - Published: 2022-04-06
- Finding
  - Evidence: Kind, caring staff who promoted privacy, dignity, respect and independence
  - Published: 2022-04-06
- Finding
  - Evidence: Information offered in accessible formats (easy read, pictures, social stories, sensory items)
  - Published: 2022-04-06
- Finding
  - Evidence: Person-centred care plans including likes, dislikes, routines, culture and religion
  - Published: 2022-04-06
- Finding
  - Evidence: Embedded infection prevention and control with appropriate PPE use and COVID-19 testing
  - Published: 2022-04-06
- Finding
  - Evidence: Safeguarding training and processes in place; people and relatives reported feeling safe
  - Published: 2022-04-06
- Finding
  - Evidence: Risk assessments completed with mitigating strategies recorded; proactive approach to managing risks
  - Published: 2022-04-06
- Finding
  - Evidence: Consistent staff team who knew people well, were sufficiently trained and safely recruited
  - Published: 2022-04-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-06
- Finding
  - Supporting people to develop and maintain relationships and follow interests/activities
  - Published: 2022-04-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-06
- Finding
  - Staffing and recruitment
  - Published: 2022-04-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-06
- Finding
  - Using medicines safely
  - Published: 2022-04-06

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-04-06
- Finding
  - Duty of candour
  - Published: 2022-04-06
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-04-06
- Finding
  - Promoting a positive, person-centred culture; clarity of roles, performance, risks and regulatory requirements
  - Published: 2022-04-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7019246305

HomeCare Compass is an independent guide and is not affiliated with the CQC.