# Fabulous Homecare LTD

*Operated by Fabulous Homecare Ltd.*

Fabulous Homecare LTD is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/03/2022

## Practical info

- Postcode: CR9 2ER
- Registered manager: Masih, Roseline
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 12/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-12
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-03-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-12
- Finding
  - Supporting people to eat and drink enough; access healthcare services
  - Published: 2022-03-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-12

### Other

- Finding
  - Evidence: Proactive working with healthcare professionals
  - Published: 2022-03-12
- Finding
  - Evidence: Employee recognition scheme motivating staff
  - Published: 2022-03-12
- Finding
  - Evidence: Managers carried out monitoring visits, audits and sought feedback from people and staff
  - Published: 2022-03-12
- Finding
  - Evidence: Staff described as kind, caring, respectful of privacy, dignity and independence
  - Published: 2022-03-12
- Finding
  - Evidence: Person-centred care plans reflecting preferences, hobbies and relationships
  - Published: 2022-03-12
- Finding
  - Evidence: Relevant training, induction, supervision and encouragement of qualifications (e.g. Level 3 Diploma)
  - Published: 2022-03-12
- Finding
  - Evidence: Staff used PPE effectively and followed infection control guidance
  - Published: 2022-03-12
- Finding
  - Evidence: People received medicines safely and as prescribed with MAR audits
  - Published: 2022-03-12
- Finding
  - Evidence: Safe recruitment practices including criminal records checks
  - Published: 2022-03-12
- Finding
  - Evidence: Staff trained to safeguard people from abuse and understood risks
  - Published: 2022-03-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-03-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-12
- Finding
  - Using medicines safely
  - Published: 2022-03-12
- Finding
  - Staffing and recruitment
  - Published: 2022-03-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-12

### well_led

- Finding
  - Duty of candour and working in partnership with others
  - Published: 2022-03-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7014000893

HomeCare Compass is an independent guide and is not affiliated with the CQC.