# Supporting Care

*Operated by Supporting Care Barking and Dagenham Ltd.*

Supporting Care is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/10/2022

## Practical info

- Postcode: IG11 9LG
- Registered manager: Talukder, Oliur
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 01/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-01

### Other

- Finding
  - Evidence: Regular telephone monitoring and spot checks to ensure safe care delivery
  - Published: 2022-10-01
- Finding
  - Evidence: Cultural matching of staff to service users to overcome language barriers
  - Published: 2022-10-01
- Finding
  - Evidence: Effective infection control with PPE use and hand hygiene confirmed by relatives
  - Published: 2022-10-01
- Finding
  - Evidence: Positive open-door culture with supportive registered manager and engaged staff
  - Published: 2022-10-01
- Finding
  - Evidence: Person-centred care plans developed with people and relatives, including communication and equality needs
  - Published: 2022-10-01
- Finding
  - Evidence: Staff completed Care Certificate and ongoing training including safeguarding, medicines, and infection control
  - Published: 2022-10-01
- Finding
  - Evidence: Comprehensive risk assessments with guidance for staff on mitigating risks
  - Published: 2022-10-01

### responsive

- Finding
  - End of Life care and support
  - Published: 2022-10-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-01
- Finding
  - Using medicines safely
  - Published: 2022-10-01
- Finding
  - Staffing and recruitment
  - Published: 2022-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-01
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-10-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7013026903

HomeCare Compass is an independent guide and is not affiliated with the CQC.