# Discovery Home

*Operated by The Qalb Short Break Services Ltd.*

Discovery Home is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/05/2023

## Practical info

- Postcode: E1 5NF
- Registered manager: Khan, Selina
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 31/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider worked in partnership with local authorities and health and social care professionals to support people's wider needs.
  - Published: 2023-05-31
- Finding
  - Evidence: Previous breaches of Regulation 17 (Good Governance) identified at the last inspection had been fully remediated.
  - Published: 2023-05-31
- Finding
  - Evidence: The service used augmentative communication tools such as Picture Exchange Communication System to support people with limited verbal communication.
  - Published: 2023-05-31
- Finding
  - Evidence: The registered manager fostered an open, inclusive culture with regular staff meetings, spot checks, carer awards and accessible communication.
  - Published: 2023-05-31
- Finding
  - Evidence: Relatives gave consistently positive feedback about staff skills, compassion, reliability and timekeeping.
  - Published: 2023-05-31
- Finding
  - Evidence: Care plans were personalised, including equality, diversity, cultural, religious and language needs, and were regularly reviewed with family involvement.
  - Published: 2023-05-31
- Finding
  - Evidence: Staff had strong safeguarding knowledge and training including Enhanced DBS checks appropriate for a service supporting children.
  - Published: 2023-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-699906098

HomeCare Compass is an independent guide and is not affiliated with the CQC.