# Radiant care services LTD *Operated by Radiant Care Services Ltd.* Radiant care services LTD is a CQC-regulated home-care agency in Redhill. ## CQC Ratings | Key question | Rating | | --- | --- | | Overall | Not Rated | | Safe | Not Rated | | Effective | Not Rated | | Caring | Not Rated | | Responsive | Not Rated | | Well-led | Not Rated | ## Practical info - Postcode: RH1 1QZ - Registered manager: Keeya, Rita - Local authority: Surrey - Region: South East - City: Redhill - Last CQC check: 21/Mar/2025 - 00:00 ## Inspection findings ### Other - Finding - Evidence: People were engaged and involved; regular telephone questionnaires used to gather feedback - Published: 2023-07-11 - Finding - Evidence: Regular communication between management and staff, including spot checks and team meetings - Published: 2023-07-11 - Finding - Evidence: Provider worked well with healthcare professionals, community nurses, GPs and local social care services - Published: 2023-07-11 - Finding - Evidence: Positive, open culture reported by people, relatives and staff; management responsive to concerns raised - Published: 2023-07-11 - Finding - Evidence: Service operated within the principles of the Mental Capacity Act 2005 - Published: 2023-07-11 - Finding - Evidence: Good infection prevention and control practice; staff had access to PPE and relevant training - Published: 2023-07-11 - Finding - Evidence: Staff knew how to recognise and report safeguarding concerns and changes in people's needs - Published: 2023-07-11 - Finding - Evidence: People felt safe with staff and described them as caring, kind, respectful and considerate - Published: 2023-07-11 - **leadership** _(moderate)_ - Evidence: registered manager provided assurances to CQC prior to the inspection stating all improvements had been completed. However, we identified multiple people did not have an up to date care plan - Published: 2023-07-11 - **safeguarding** _(critical)_ - Evidence: local authority looked into other concerns of staff unauthorised presence in people's homes...additional staff visiting their homes did not record their attendance on the staff monitoring system - Published: 2023-07-11 - **record_keeping** _(critical)_ - Evidence: provider had failed to ensure their governance systems were used effectively and failed to maintain accurate and complete records - Published: 2023-07-11 - **incident_learning** _(moderate)_ - Evidence: The provider did not always learn from adverse events in the service and people's feedback. The incidents, accidents, complaints and feedback was recorded but not analysed - Published: 2023-07-11 - **governance** _(moderate)_ - Evidence: incidents, accidents, complaints and feedback was recorded but not analysed to identify any patterns and lessons learnt - Published: 2023-07-11 - **governance** _(critical)_ - Evidence: provider had poor oversight of the overall safety and quality of the service...management team could not clarify how staff recruitment checks were monitored and audited - Published: 2023-07-11 - **staffing_levels** _(critical)_ - Evidence: provider had failed to ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons were adequately deployed to attend care visits as planned - Published: 2023-07-11 - **staff_competency** _(moderate)_ - Evidence: Not all staff had received appropriate training in safe management of medicines and competency assessments - Published: 2023-07-11 - **staff_training** _(moderate)_ - Evidence: Multiple staff had out of date training, for example, in safeguarding, health and safety or medicines management. This was not clearly addressed in the provider's action plan. - Published: 2023-07-11 - **care_planning** _(critical)_ - Evidence: one person had been supported for over 5 months at the time of the inspection and they had no risk assessments in place - Published: 2023-07-11 - **care_planning** _(critical)_ - Evidence: electronic records for all people we reviewed did not provide any detail around specific risks to people, such as personal care, health needs, moving and handling - Published: 2023-07-11 - **missed_or_late_visits** _(critical)_ - Evidence: one person's visit was planned for 60 minutes on the morning of the inspection and we saw staff recorded a visit which lasted only 19 minutes - Published: 2023-07-11 - **missed_or_late_visits** _(critical)_ - Evidence: system report we reviewed stating staff attendance was only 53% compliant with planned timings in April 2023 - Published: 2023-07-11 ### safe - Finding - Preventing and controlling infection - Published: 2023-07-11 - Finding - Systems and processes to safeguard people from the risk of abuse - Published: 2023-07-11 - Finding - Learning lessons when things go wrong - Published: 2023-07-11 - Finding - Staffing and recruitment - Published: 2023-07-11 - Finding - Using medicines safely - Published: 2023-07-11 - Finding - Assessing risk, safety monitoring and management - Published: 2023-07-11 ### well_led - Finding - Engaging and involving people using the service, the public and staff; Working in partnership with others - Published: 2023-07-11 - Finding - Promoting a positive culture that is person-centred, open, inclusive and empowering - Published: 2023-07-11 - Finding - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care - Published: 2023-07-11 ## Source Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6994816705 HomeCare Compass is an independent guide and is not affiliated with the CQC.