# Epic Care Services Limited

Epic Care Services Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/12/2022

## Practical info

- Postcode: B16 9NX
- Registered manager: Irfan, Muriyum
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 13/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-13
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2022-12-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-13
- Finding
  - Staff working with other agencies; staff support, training, skills and experience
  - Published: 2022-12-13
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2022-12-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-13

### Other

- Finding
  - Evidence: People's independence was actively encouraged and supported throughout their care plans.
  - Published: 2022-12-13
- Finding
  - Evidence: The service worked effectively in partnership with other health and social care organisations, with no commissioning concerns raised.
  - Published: 2022-12-13
- Finding
  - Evidence: The registered manager fostered an open, inclusive culture and invested in staff mental health and wellbeing support.
  - Published: 2022-12-13
- Finding
  - Evidence: Staff were described as kind, respectful and punctual, with an electronic call monitoring system used to track visit times.
  - Published: 2022-12-13
- Finding
  - Evidence: Care plans were detailed, person-centred and regularly reviewed, with people and relatives actively involved in planning.
  - Published: 2022-12-13
- Finding
  - Evidence: Medicines were managed safely with electronic MAR records completed daily and clear care plan instructions for administration.
  - Published: 2022-12-13
- Finding
  - Evidence: People felt safe and staff had received safeguarding training; the registered manager proactively made safeguarding referrals when missed calls occurred.
  - Published: 2022-12-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-13
- Finding
  - Planning personalised care
  - Published: 2022-12-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-13
- Finding
  - Using medicines safely
  - Published: 2022-12-13
- Finding
  - Staffing and recruitment
  - Published: 2022-12-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse / Learning lessons when things go wrong
  - Published: 2022-12-13

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-13
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-12-13
- Finding
  - How the provider understands and acts on the duty of candour; working in partnership with others
  - Published: 2022-12-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6987313564

HomeCare Compass is an independent guide and is not affiliated with the CQC.