# Access Support Services - SADACCA Ltd

*Operated by S.A.D.A.C.C.A. Limited.*

Access Support Services - SADACCA Ltd is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/10/2019

## Practical info

- Postcode: S3 8JU
- Registered manager: Manga, Therese
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 10/Oct/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Information provided to people
  - Published: 2021-10-30
- Finding
  - Dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - People's choice and control
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The service had safeguarding adult protocols in place and a designated safeguarding lead.
  - Published: 2021-10-30
- Finding
  - Evidence: There were sufficient staff to meet people's needs.
  - Published: 2021-10-30
- Finding
  - Evidence: The director and manager demonstrated a good knowledge of the people being supported.
  - Published: 2021-10-30
- Finding
  - Evidence: A social worker provided positive feedback about a Watoto staff member who had built up a good relationship with a person using the service.
  - Published: 2021-10-30
- Finding
  - Evidence: The service enabled people to maintain community links through access to the SADACCA day centre.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe in their homes and were treated with dignity and respect by staff.
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: The manager told us they would need to undertake further training to complete [mental capacity] assessments.
  - Published: 2021-10-30
- **leadership** _(moderate)_
  - Evidence: This decision to outsource the staffing at the service was not meeting the registered providers 'Statement of Purpose'.
  - Published: 2021-10-30
- **staff_competency** _(moderate)_
  - Evidence: There were no records to show the competency of Watoto staff had been checked for the administration of medicines.
  - Published: 2021-10-30
- **safeguarding** _(moderate)_
  - Evidence: There was no systems in place for staff to record financial transactions to protect people from financial abuse.
  - Published: 2021-10-30
- **missed_or_late_visits** _(moderate)_
  - Evidence: One person's lunch call was delivered at 3pm on the 1 and 2 July 2018. This person had also experienced four missed calls week commencing 1 June 2018.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: We could not establish if the care plans had been reviewed as there were no records.
  - Published: 2021-10-30
- **complaints_handling** _(moderate)_
  - Evidence: There was a complaints process, but the three people using the service did not have a copy of it in their homes.
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: We were unable to determine whether staff were being supported to deliver care and treatment safely...unable to access supervision and appraisal records for staff employed by another company.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints process
  - Published: 2021-10-30
- Finding
  - Care planning and risk assessment
  - Published: 2021-10-30

### safe

- Finding
  - Financial safeguarding
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Recruitment procedures
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Risk assessments
  - Published: 2021-10-30

### well_led

- Finding
  - Quality monitoring systems
  - Published: 2021-10-30
- Finding
  - Governance and oversight
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-696047102

HomeCare Compass is an independent guide and is not affiliated with the CQC.