# BCP Supported Living Service

*Operated by Bournemouth, Christchurch & Poole Council (BCP).*

BCP Supported Living Service is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2023

## Practical info

- Postcode: BH15 4HL
- Registered manager: Wright, Julie
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 06/Jul/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-11
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-07-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-07-11
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-07-11

### Other

- Finding
  - Evidence: People supported to live active, healthy lives with access to healthcare and community activities
  - Published: 2023-07-11
- Finding
  - Evidence: Staff acted as strong advocates for people, respecting consent and MCA principles
  - Published: 2023-07-11
- Finding
  - Evidence: Positive, open and inclusive leadership with visible and approachable management team
  - Published: 2023-07-11
- Finding
  - Evidence: Strong safeguarding culture with clear reporting channels and monthly review of concerns
  - Published: 2023-07-11
- Finding
  - Evidence: Medicines managed safely with correctly completed MAR records and staff competency checks
  - Published: 2023-07-11
- Finding
  - Evidence: Detailed, person-centred risk assessments that did not restrict people from living full lives
  - Published: 2023-07-11
- Finding
  - Evidence: Robust governance and multi-layered oversight introduced, resolving previous breach of Regulation 17
  - Published: 2023-07-11
- Finding
  - Evidence: Significant and sustained improvement in staff training with wide range of subjects and competency assessments
  - Published: 2023-07-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-26
- Finding
  - End of life care and support
  - Published: 2022-05-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-26

### safe

- Finding
  - Using medicines safely
  - Published: 2023-07-11
- Finding
  - Staffing and recruitment
  - Published: 2023-07-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-11

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-11
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-07-11
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-07-11
- Finding
  - Duty of candour
  - Published: 2022-05-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-05-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6958817929

HomeCare Compass is an independent guide and is not affiliated with the CQC.