# Human Support Group Limited - The Windings

*Operated by The Human Support Group Limited.*

Human Support Group Limited - The Windings is a CQC-regulated home-care agency in Frodsham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/10/2021

## Practical info

- Postcode: WA6 0FP
- Registered manager: Kay, Deborah
- Local authority: Cheshire West and Chester
- Region: North West
- City: Frodsham
- Last CQC check: 15/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-04
- Finding
  - Staff working with other agencies; supporting access to healthcare and nutrition
  - Published: 2022-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-04

### Other

- Finding
  - Evidence: Provider responded immediately during inspection to begin a full review of medicines and additional staff training
  - Published: 2022-04-04
- Finding
  - Evidence: Communication needs (including sensory impairment) were assessed and reflected in care plans
  - Published: 2022-04-04
- Finding
  - Evidence: Staff were observed treating people with dignity, respect and warmth
  - Published: 2022-04-04
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act 2005
  - Published: 2022-04-04
- Finding
  - Evidence: Care plans were person-centred and reviewed regularly in response to changing needs
  - Published: 2022-04-04
- Finding
  - Evidence: Safeguarding referrals were made to the local authority when abuse was suspected
  - Published: 2022-04-04
- Finding
  - Evidence: Staff used appropriate PPE and had completed COVID-19 infection control training
  - Published: 2022-04-04
- Finding
  - Evidence: Recruitment procedures were safe with pre-employment checks completed before staff started
  - Published: 2022-04-04
- **supervision_appraisal** _(minor)_
  - Evidence: due to recent management changes, some staff had felt unsupported in recent weeks.
  - Published: 2022-04-04
- **record_keeping** _(moderate)_
  - Evidence: We found examples where records were unclear, inaccurate or incomplete.
  - Published: 2022-04-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-04
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2022-04-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-04
- Finding
  - Staffing and recruitment
  - Published: 2022-04-04
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-04-04

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
  - Published: 2022-04-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6953605496

HomeCare Compass is an independent guide and is not affiliated with the CQC.