# KC Care & Social Activities Limited

KC Care & Social Activities Limited is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/09/2025

## Practical info

- Postcode: S62 6DP
- Registered manager: Claypole, Karen
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 24/Sep/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-28
- Finding
  - Ensuring people are well treated and supported; equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-28

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-28

### Other

- Finding
  - Evidence: Complaints were taken seriously and resolved
  - Published: 2022-04-28
- Finding
  - Evidence: Good communication with people, relatives and partner agencies
  - Published: 2022-04-28
- Finding
  - Evidence: Staff felt very supported by the registered manager and management team
  - Published: 2022-04-28
- Finding
  - Evidence: Person-centred care with consistent staff who knew people well
  - Published: 2022-04-28
- Finding
  - Evidence: Staff were extremely kind and caring, treating people with dignity and respect
  - Published: 2022-04-28
- Finding
  - Evidence: Sufficient staffing levels with safe recruitment processes
  - Published: 2022-04-28
- Finding
  - Evidence: People felt safe and staff understood safeguarding and whistleblowing procedures
  - Published: 2022-04-28
- **consent_capacity** _(minor)_
  - Evidence: The documentation in care plans was being reviewed and improved at the time of our inspection. This was to ensure the legal framework for making decisions was followed.
  - Published: 2022-04-28
- **record_keeping** _(moderate)_
  - Evidence: Although the registered manager carried out lessons learnt these were not always documented to evidence improvements
  - Published: 2022-04-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-28
- Finding
  - Staffing and recruitment
  - Published: 2022-04-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-28
- Finding
  - Using medicines safely
  - Published: 2022-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
  - Published: 2022-04-28
- Finding
  - Continuous learning and improving care; managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6943695746

HomeCare Compass is an independent guide and is not affiliated with the CQC.