# HF Trust Hythe

*Operated by HF Trust Limited.*

HF Trust Hythe is a CQC-regulated home-care agency in Hythe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CT21 4PA
- Local authority: Kent
- Region: South East
- City: Hythe
- Last CQC check: 12/Mar/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-05-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-05-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-05-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-05-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-05-15

### Other

- Finding
  - Evidence: Some clusters had detailed positive behaviour support plans and epilepsy care plans demonstrating good practice.
  - Published: 2025-05-15
- Finding
  - Evidence: Feedback from relatives was generally positive, with comments such as 'We are very happy, the staff have really got the measure of them.'
  - Published: 2025-05-15
- Finding
  - Evidence: Staff and the registered manager worked in partnership with other professionals such as the mental health team, occupational therapist and GP.
  - Published: 2025-05-15
- Finding
  - Evidence: Safe recruitment processes were in place, including Disclosure and Barring Service checks before new staff started.
  - Published: 2025-05-15
- Finding
  - Evidence: Infection control was well managed, with sufficient PPE available and people supported to access vaccinations.
  - Published: 2025-05-15
- Finding
  - Evidence: People were supported to maintain a balanced diet, with some clusters involving people in meal planning and preparation.
  - Published: 2025-05-15
- Finding
  - Evidence: Staff had received training in safeguarding and most had up-to-date knowledge of how to recognise and report abuse.
  - Published: 2025-05-15
- **leadership** _(moderate)_
  - Evidence: Only 35% of staff said they would recommend HF Trust - Kent DCA as a great place to work.
  - Published: 2025-05-15
- **communication_with_families** _(minor)_
  - Evidence: People were not involved in care planning or setting goals or aspirations.
  - Published: 2025-05-15
- **record_keeping** _(moderate)_
  - Evidence: Some liquid medicines and creams did not have an open date on the bottles to ensure the medicines were discarded after a certain time period.
  - Published: 2025-05-15
- **staff_competency** _(critical)_
  - Evidence: An agency staff member we spoke with was unaware of rescue medicines people within their cluster needed.
  - Published: 2025-05-15
- **person_centred_care** _(moderate)_
  - Evidence: A person's documentation stated they 'must be sent to their room as they can upset other residents and staff.'
  - Published: 2025-05-15
- **consent_capacity** _(critical)_
  - Evidence: People with sensors or monitors in their bedrooms did not have capacity assessments or best interest decisions.
  - Published: 2025-05-15
- **staffing_levels** _(critical)_
  - Evidence: Staff who worked at one of the clusters had not been trained to administer emergency epilepsy medicine where there was an identified need.
  - Published: 2025-05-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-05-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-05-15
- Finding
  - Staffing and recruitment
  - Published: 2025-05-15
- Finding
  - Using medicines safely
  - Published: 2025-05-15
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-05-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-05-15

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-05-15
- Finding
  - Working in partnership with others
  - Published: 2025-05-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-05-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-05-15
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2025-05-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-693225980

HomeCare Compass is an independent guide and is not affiliated with the CQC.